Cancellations and refunds
The request can stop when the plan changes.
Review the exact cancellation deadline and fee in your task before confirming. Existing accepted tasks retain their original terms.
Before assignment
Cancellation is free before a person is assigned. Posting is free. No card authorization is taken at post.
After assignment
Cancellation is free more than 24 hours before the agreed start. Within 24 hours, cancellation fees may apply: the responsible party owes the task's original connection fee. The first 10 minutes after assignment are free if work has not started. Changing the start time does not restart that grace period.
Customer cancellation
We release the original task payment hold. Any approved cancellation fee is a separate payment with its own receipt; we do not capture the task price as a cancellation charge.
Tasker cancellation
We release the customer's full payment hold. A confirmed tasker responsibility penalty is deducted from future earnings, using no more than 50% of each payout.
When review is needed
Disputed responsibility, safety concerns, and partially completed work go to human review before financial penalties. AI does not decide fault. Refunds need a recorded decision showing the customer amount and each tasker's allocation. Sent or settled payouts are not presumed reversed.
Scope changes
A new scope or higher total needs explicit approval. Helpers should not continue materially different work without that approval.